Frequently Asked Questions
Everything you need to know about your Puffing Kiwi shopping experience.
How long does shipping take within New Zealand?
We offer express nationwide shipping. Orders are typically processed within 24 hours and delivered within 1-3 business days, depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply contact our support team to initiate a return or exchange.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
Puffing Kiwi accepts all major credit cards, including Visa and Mastercard, as well as popular buy-now-pay-later options like Afterpay and Laybuy.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure your clothing lasts.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.