Returns & Exchanges
At Puffing Kiwi, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether it is a size issue or a change of heart, our team is here to ensure your shopping experience remains seamless.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Securely place the unworn garments with original tags attached into their original shipping bag or a similar protective mailer.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing